How can we help?

Help & FAQs

Getting Started

How do I create a Pelican Clean Account?

You’ll be invited to set up your account after you make your first booking via email. Once you’ve set up your account, you can login here.

Do you service my area?

If you’re in San Francisco or Marin, we serve you! Feel free to check out our service area in more detail here.

Do you bring your own cleaning supplies, products and equipment?

Pelican Clean cleaners are equipped with safe, family and pet friendly supplies and a vacuum at no extra charge to you. Please let us know if you would like to provide your own special supplies by adding a note to your booking after you book.

Can I request special tasks or extras?

Yes! Feel free to add any special tasks or requests when you book. If you’ve already booked, please login to you account and add any instructions to your booking notes. Alternatively, you can contact us here and let us know.

How do you get into my house?

There are a few options. You can always let us in for each cleaning. Alternatively, you’re welcome to give our team a key for easy access. We store your keys safely and anonymously in our secure lockbox.

We are also happy to access an on-site lockbox or obtain keys from the front desk of your building.

Manage Your Account

How do I log into my account?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I change my password?

Please login to you account to update your password on file.

How do I reset my password?

If you forget your password please select “I forgot my password” and you will be able to make password changes. Alternatively, you can contact us here for any assistance.

How do I change my address?

Please login to your account and you can adjust your address in your profile!

How do I change my credit card?

Please login to you account to update your credit card on file.

How do I book my first appointment?

You can book your first appointment in less than 60 seconds here.

Pricing & Policies

How do I manage recurring appointments?

If you’ve signed up for recurring appointments, you can always adjust the timing and pace of those cleanings through your online account. You still have the flexibility to adjust up to 24 hours before your cleaning.

Login into your acchere

Can I cancel my appointment?

We understand that you may need to reschedule or cancel your scheduled house cleaning appointment, but to avoid paying a fee, we require that you provide at least 24 hours notice. If you cancel less than 24 hours before your cleaning, the fee is $70.

What about gratuities?

The cleaners never expect gratuities, but they would be very happy to receive them.

You are able to add a tip prior to booking or you can give the cleaners a tip while they’re at your home.

Trust & Safety

What happens if something goes wrong during my appointment?

Please contact us here to report any issues. Our goal is 100% happiness, and we will quickly address any issues you may have.

Do the cleaning professionals go through a background check?

Yes, all of our cleaners are interviewed in person and pass background checks! We treat your home like our home and we wouldn’t want anyone not background checked in our house!

What is your 100% satisfaction guarantee policy?

We guarantee everything we do. If you aren’t happy with your clean, we’ll send someone out there ASAP. If you’re still not satisfied, we’ll provide you a full refund.

Cleaning

How should I prep for the cleaning?

We always advise that you take care of any organizational tasks prior to the cleaners arriving so that they can focus on getting your home as clean as possible during their time with you.

However, if you don’t have time, you’ll be amazed at what our team can do!

Are we pet-friendly?

Absolutely! We love pets.

Do you send the same cleaners each time?

We do our absolute best to send the same team to your house each time. However, if there are unforeseen circumstances, we want to ensure your house gets cleaned so we may send a different team.